![]() ![]() That sounds corny, but it's really what I do. The most important job as a TAM is to help these customers find greater value with their Red Hat subscriptions. Helping customers find greater value in their subscription Most of them have either started their container journey or are thinking about it. Two of them are heavy-duty Satellite 6 users, one is about to be, and all of them use Red Hat Enterprise Linux (RHEL) 6-8 in some way. I have five right now and they span a few industries. As you come on board, you'll be assigned to strategic accounts. However, the casework you have tends to be your four to six assigned accounts. If that repels you, the job is not for you. This means you will have a certain amount of support casework. With Red Hat TAMs being part of Global Customer Success (which is in the Customer Experience and Engagement organization), we are tightly aligned with the Red Hat support organization-and we often deal with support issues. I am also a Storage TAM for one account- a company that is using Red Hat Storage (based on Ceph). Lately, things like containers (on the OS itself, not OpenShift) and Ansible have fallen under a Platform TAM’s scope as well. For instance, Cloud TAMs would primarily focus on products like Red Hat OpenStack Platform, and Middleware TAMs focus on-well-middleware.Īs a Platform TAM, I’m pretty much a generalist, handling cases around the core OS, as well as things like Red Hat Satellite and Red Hat Virtualization. I'm a Platform TAM.yes, we come in a few different flavors. This might be the very first time ever for many people in IT to be in a role where being a nerd actually makes the company money. What can you tell me about the job?Īs a TAM, your services are a subscription. Should a problem arise, your TAM is there to own the issue and engage the best resources to resolve it as quickly as possible with minimal disruption to your business. TAMs are part of Red Hat’s Customer Success organization and provide proactive advice and guidance to help you identify and address potential problems before they occur. Technical Account Managers might mean different things for different companies, but a Red Hat TAM is a specialized product expert who works collaboratively with IT organizations to strategically plan for successful deployments and help realize optimal performance and growth. Here’s a glimpse into a day on the job as a Red Hat TAM. Some time back, I read a post over on Reddit (written by someone who was considering working for Red Hat) asking if there were any TAMs that would be willing to talk about their job. Or maybe you’re an expert troubleshooter and audit log guru and want to use those superhero skills to help more companies manage their operations. If you’ve struggled to fix your encryption policies after reading article after article online or need some guidance to pull together a proof of concept for your organization’s big migration to the cloud, perhaps a Red Hat Technical Account Manager (TAM) can be a part of the answer you’ve been searching for. But, even superheroes need saving sometimes. IT operations team members work hard to keep systems up and running, often pulling their hair out for resolutions after hours behind the scenes to ensure a seamless front-end experience for their users. ![]()
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